Privacy Policy
Last updated: 25 September 2026
At Aviatek Flight Simulators S.L. (“Aviatek”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what personal data we collect when you visit www.aviatek.com, contact us, request a quotation, purchase our products or services, subscribe to our communications, request technical support or apply for a position with us. It also explains how we use that information and the rights available to you under applicable data-protection law.
1. Who is responsible for your personal data?
The data controller is:
Aviatek Flight Simulators S.L.
Via Sergia 50, Local 12
08302 Mataró, Barcelona
Spain
Email: sales@aviatek.com
Telephone: +34 722 614 271
For questions relating to this Privacy Policy or the processing of your personal data, you may contact us using the details above.
2. What personal data do we collect?
The information we collect depends on how you interact with us.
Information you provide directly
When you contact us, request information or submit a quotation request, we may collect:
your name;
email address;
telephone number;
company or organisation name;
country or location;
information about the products or services you are interested in;
the content of your enquiry or message;
any other information you choose to provide.
Customer and order information
When you purchase products or services from Aviatek, we may process information including:
your name and contact details;
company and billing information;
billing and shipping addresses;
VAT or tax information where applicable;
products and services purchased;
order and quotation history;
invoices and payment status;
delivery and shipping information;
communications relating to your order;
warranty and after-sales information.
Payments may be processed through third-party payment providers. We do not generally receive or store complete payment-card details where those details are processed directly by the payment provider.
Technical support information
If you contact us for technical support, we may process:
your name and contact details;
product and serial-number information;
purchase and warranty information;
descriptions of technical issues;
photographs, screenshots, log files or diagnostic information you provide;
correspondence with our support team;
information required for remote diagnostics or troubleshooting.
Newsletter and marketing information
If you subscribe to our newsletter or other marketing communications, we may process:
your name;
email address;
subscription preferences;
consent information;
information about interactions with our emails, where permitted and where the relevant tracking technologies have been accepted.
Recruitment information
If you apply for a position with Aviatek through our Careers page or otherwise send us an application, we may process information including:
your name;
email address;
telephone number;
CV or résumé;
employment and education history;
skills and qualifications;
information contained in your application or correspondence;
other information you voluntarily provide as part of the recruitment process.
Please do not provide sensitive personal information unless it is genuinely necessary for your application.
Website and device information
When you use our website, certain technical information may be processed automatically, including:
IP address;
browser type;
device type;
operating system;
referring website;
pages visited;
date and time of visits;
interactions with our website;
cookie and consent information.
Optional analytics and marketing technologies are used only in accordance with your cookie choices.
More information is available in our Cookie Policy.
3. Why do we process your personal data?
We process personal data for the following purposes.
Responding to enquiries and quotation requests
We use the information you provide to:
answer your questions;
recommend suitable products or configurations;
prepare quotations;
communicate with you about a potential purchase;
provide requested product or technical information.
The legal basis is generally taking steps at your request before entering into a contract and, where appropriate, our legitimate interest in responding to business enquiries.
Processing orders and performing contracts
We process customer information to:
process and fulfil orders;
issue quotations, order confirmations and invoices;
receive and reconcile payments;
arrange manufacturing and delivery;
provide software or licences;
provide warranty and after-sales services;
communicate about orders and deliveries.
The legal basis is the performance of our contract with you or taking steps at your request before entering into a contract.
Accounting and legal obligations
Certain information must be retained and processed to comply with applicable:
accounting requirements;
tax requirements;
invoicing rules;
commercial law;
warranty obligations;
regulatory or legal obligations.
The legal basis is compliance with our legal obligations.
Customer support
We use information provided during support requests to:
diagnose technical problems;
provide troubleshooting assistance;
manage warranty claims;
arrange repairs or replacement parts;
maintain records of customer-support interactions;
improve the reliability and quality of our products and services.
Depending on the circumstances, the legal basis is performance of our contract with you and/or our legitimate interest in providing and improving customer support.
Website operation and security
We process necessary technical information to:
operate our website;
maintain website and account security;
prevent fraud and misuse;
troubleshoot technical problems;
protect our systems and infrastructure.
The legal basis is our legitimate interest in operating a secure and reliable website and, where necessary, performance of our services.
Analytics
With your consent, we may use analytics technologies such as Google Analytics to understand how visitors use our website and to improve its content, structure and performance.
The legal basis for optional analytics technologies is your consent.
You can withdraw your consent through our cookie settings.
Advertising and marketing measurement
With your consent, we may use technologies such as the Meta Pixel and Google advertising-related services to understand the effectiveness of advertising and marketing campaigns.
The legal basis for optional marketing tracking technologies is your consent.
Email marketing and newsletters
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your contact information to send you:
product news;
software updates;
new product announcements;
company news;
promotions or other marketing communications.
We currently use Klaviyo to support email marketing activities.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.
Where permitted by applicable law, we may also communicate with existing customers about products or services similar to those they have previously purchased. You can object to such communications at any time.
Recruitment
Information submitted in connection with a job application is used to:
review your application;
assess your suitability for a role;
communicate with you about recruitment;
arrange interviews;
manage the recruitment process.
The legal basis is taking steps at your request in connection with a possible employment relationship and, where applicable, our legitimate interest in managing recruitment.
4. Legal bases for processing
Depending on the circumstances, we rely on one or more of the following legal bases under the General Data Protection Regulation (“GDPR”):
Contract — where processing is necessary to perform a contract with you or take steps at your request before entering into one.
Legal obligation — where processing is required to comply with applicable law.
Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
Consent — where you have freely given consent for a specific purpose, particularly for optional analytics, marketing cookies and certain marketing communications.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Who do we share your personal data with?
We do not sell your personal data.
We may share personal data with service providers where necessary to operate our business, fulfil orders or provide our services.
These may include:
Odoo
Our website and certain business systems use Odoo.
Odoo may process personal data on our behalf in connection with website hosting, CRM, quotations, sales, e-commerce, forms, customer communications and other business-management functions.
Where Odoo processes data stored in our Odoo database on our behalf, Aviatek remains the data controller and the relevant Odoo entity acts as a data processor.
We may use Google services including:
Google Analytics;
Google Tag Manager;
other Google services associated with website measurement.
Optional Google analytics or advertising technologies are subject to your cookie consent choices.
Meta
Where you consent to marketing cookies, information relating to interactions with our website may be processed using technologies supplied by Meta Platforms, such as the Meta Pixel.
Klaviyo
We use Klaviyo for newsletter and email-marketing functionality.
Klaviyo may process subscriber contact information, subscription preferences and information relating to marketing-email interactions on our behalf.
Payment providers
Where you purchase products online, payment information may be processed by the payment service provider available at checkout.
Payment providers process payment-related information according to their own terms and privacy policies.
Shipping and logistics providers
Where necessary to deliver an order, we may provide relevant information to:
courier companies;
freight companies;
customs brokers;
logistics providers.
This may include your name, company, delivery address, telephone number, email address and information required for customs clearance.
Professional advisers and public authorities
We may disclose personal information where necessary to:
accountants;
tax advisers;
legal advisers;
auditors;
insurers;
banks;
competent public authorities.
We may also disclose information where required by law, court order or other legally binding request.
6. International transfers
Some of the technology and service providers we use may process personal data outside Spain or outside the European Economic Area (“EEA”).
Where personal data is transferred outside the EEA, we take appropriate measures required by applicable data-protection law.
Depending on the recipient and destination, these measures may include:
a European Commission adequacy decision;
Standard Contractual Clauses approved by the European Commission;
other legally recognised safeguards or transfer mechanisms.
7. How long do we keep personal data?
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal obligations.
The applicable retention period depends on the type of information.
For example:
Enquiries and quotation requests
We retain enquiries and related correspondence for as long as necessary to respond to the enquiry, manage the potential business relationship and maintain appropriate business records.
Customers and transactions
Information relating to orders, invoices, payments and contractual relationships may be retained after completion of an order for the periods required under applicable accounting, tax, commercial and other legal requirements.
Support and warranty information
Support records may be retained for the duration of the customer relationship and for an appropriate period afterwards where necessary for warranty, technical history, dispute-resolution or product-support purposes.
Newsletter subscriptions
Marketing contact details are normally retained until you unsubscribe, withdraw your consent or otherwise request deletion, subject to the retention of limited information where necessary to demonstrate that an opt-out request has been respected.
Recruitment
Recruitment information is retained for the duration of the recruitment process and, where legally appropriate, for a limited period afterwards.
If we wish to keep an application for consideration for future opportunities beyond the original recruitment process, we may request appropriate permission where required.
Website and cookie information
Retention periods for cookies and similar technologies are described in our Cookie Policy.
When personal data is no longer required, we delete, anonymise or securely archive it as appropriate and subject to applicable legal obligations.
8. Cookies and tracking technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation and security of the website.
Other technologies, including analytics and marketing technologies, are optional and are used according to the choices you make through our cookie consent system.
Optional technologies may include services provided by:
Google;
Meta;
Klaviyo.
For detailed information about the cookies and tracking technologies we use and how to manage your preferences, please see our Cookie Policy.
9. Your data-protection rights
Subject to the conditions established by applicable law, you may have the right to:
Access
Request confirmation as to whether we process your personal data and obtain a copy of that data.
Rectification
Ask us to correct inaccurate or incomplete personal data.
Erasure
Ask us to delete personal data where there is no longer a lawful reason for us to retain it.
Restriction
Ask us to restrict the processing of your personal data in certain circumstances.
Data portability
Receive certain personal data you have provided to us in a structured, commonly used and machine-readable format and, where applicable, request that it be transmitted to another controller.
Object
Object to processing based on our legitimate interests in certain circumstances.
You have the right to object at any time to the use of your personal data for direct marketing.
Withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, contact:
Please indicate that your request concerns data protection or privacy and provide sufficient information for us to identify the relevant data.
We may need to verify your identity before processing certain requests.
10. Right to lodge a complaint
If you believe that your personal data has not been processed in accordance with applicable data-protection law, you have the right to lodge a complaint with a supervisory authority.
In Spain, the competent supervisory authority is:
Agencia Española de Protección de Datos (AEPD)
You may also contact us first so that we have an opportunity to address your concern directly.
11. Security
We implement appropriate technical and organisational measures designed to protect personal data against:
unauthorised access;
accidental or unlawful destruction;
loss;
alteration;
unauthorised disclosure;
misuse.
Access to personal information is limited to persons and service providers who require access for legitimate business purposes.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
12. Links to third-party websites
Our website may contain links to websites or services operated by third parties.
Aviatek is not responsible for the privacy practices of third-party websites. When you leave our website, we encourage you to review the privacy policy of the website or service you visit.
13. Children's privacy
Our website and products are primarily directed at adults, pilots, businesses, flight schools and aviation organisations.
We do not knowingly use our website to collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our business;
changes to the services and technologies we use;
changes in legal or regulatory requirements;
changes to our data-processing practices.
The most recent version will always be published on this page.
The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised.
15. Contact us
For questions about this Privacy Policy, your personal data or your data-protection rights, please contact:
Aviatek Flight Simulators S.L.
Via Sergia 50, Local 12
08302 Mataró, Barcelona
Spain
Email: sales@aviatek.com
Telephone: +34 722 614 271
Website: www.aviatek.com